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Sign in or create an account at lensy.uk/login. Lensy supports email-based authentication. Once signed in, your conversations, preferences, and saved work are synced to your account and accessible across devices.

Type your question or prompt in the input at the bottom of the screen and press Enter or the send button. Lensy will respond with a structured answer. You can ask follow-up questions in the same conversation — Lensy maintains context throughout the session.

For best results, be specific. Include the relevant jurisdiction, regulatory body, or legal context where applicable. For example: “What are the FCA's disclosure requirements for appointed representatives under COBS 4?” will return a more precise response than a broad question about financial regulation.

Lensy has particular depth in UK law, FCA regulation, Companies House requirements, HMRC rules, and general financial compliance. You can ask about:

• FCA authorisation, permissions, and supervised activity
• Consumer Duty obligations and implementation
• AML and KYC requirements under the Money Laundering Regulations
• Companies Act obligations, director duties, and corporate governance
• GDPR and UK data protection law
• Employment law fundamentals
• Contract drafting and clause analysis
• Regulatory change tracking and impact assessment

Important outputs can be saved to your account from the message actions menu. Saved items are accessible from the Saved work section.

The default mode. Provides well-rounded responses that blend accuracy, depth, and readability. Suitable for general legal and regulatory questions, explanations, and initial research.

Optimised for depth and citation. Lensy will produce more structured responses with references to specific legislation, regulatory guidance, and authoritative sources where possible. Best for detailed compliance analysis, due diligence, or preparing briefing materials.

Suited to drafting, writing, and document generation tasks. Produces more expressive, narrative output. Appropriate for drafting policies, communications, or explanatory documents.

A focused mode for structured legal analysis. Responses follow a more formal structure — issue identification, applicable law, analysis, and conclusion. Useful when preparing materials for review by legal counsel or when working through complex regulatory questions methodically.

Independently of mode, you can configure a response style in preferences:

• Concise — short, direct answers. Best for quick lookups and confirmations.
• Balanced — standard depth. The default for most queries.
• Detailed — thorough explanations with context. Best for complex topics where you want full coverage.

When memory is enabled, Lensy retains information such as your areas of practice or interest, your organisation's regulatory context, preferences you have expressed, and summaries of past conversation themes. This allows Lensy to avoid repeating itself and to tailor responses to your situation without you needing to re-explain context each time.

Memory can be enabled or disabled at any time from your preferences. When disabled, Lensy will not retain information between sessions. You can also reset your memory entirely from the settings, which removes all stored context without deleting your account.

Memory data is stored in your Lensy account and is covered by the same access controls as your other account data. It is not shared with other users. See the Privacy Policy for full details.

In incognito mode, your conversation is processed and a response is returned, but the conversation is not saved to your Lensy account when the session ends. Memory is not updated, and no record of the conversation appears in your history.

Even in incognito mode, your query must be transmitted to Lensy's servers to generate a response. Standard technical logs — including IP address and request metadata — may still be generated for security and infrastructure purposes. Incognito mode removes persistent account-level storage of your conversation, not server-side processing.

Incognito mode is appropriate when you are researching a sensitive topic, exploring a hypothetical, or asking questions you do not want connected to your account history. It is not a complete anonymisation layer — if absolute anonymity is required, consider the network-level implications of your connection.

Lensy is available on three plans. Full details and current pricing are on the billing page.

• Free — access to core Lensy intelligence with standard usage limits. No payment required.
• Pro — higher usage limits, research intelligence with sources, advanced document editing, and memory across sessions.
• Max — highest limits, priority access, advanced reasoning modes, and early access to new features.

Paid plans are available monthly or yearly. Yearly billing is discounted at 15% relative to the monthly rate. You can switch between billing cycles via the billing portal.

You can upgrade your plan at any time from the billing page. Upgrades take effect immediately.

You can cancel a paid subscription from the billing page at any time. Cancellation takes effect at the end of your current billing period — you will retain access to paid features until then, after which your account reverts to Free. No partial-period refunds are issued.

Payments are processed by Stripe. Lensy does not store your card details. You can update your payment method, view invoices, and manage your subscription via the billing portal, accessible from the billing page.

For billing problems, contact support@lensy.uk.

You can update your display name, username, bio, and avatar URL from the settings page. Preferences — including default intelligence mode, response style, source link display, and memory — are also managed there.

Your data controls, including the ability to clear local history, request a data export, and request account deletion, are available under the Privacy section of settings. For your full rights under UK GDPR, see the Privacy Policy.

Sign out from the account menu in the bottom-left of the sidebar. Your account data remains stored in Lensy — signing out ends your local session only.

To request permanent account deletion, email legal@lensy.uk. Account data is removed within 30 days. Billing records are retained for up to seven years as required by UK law.

Lensy uses AI to generate responses. AI outputs can contain errors, omissions, outdated information, or misstatements — including about the law. The legal and regulatory landscape changes frequently. You should verify any output that will inform a consequential decision before acting on it.

Lensy does not replace qualified legal counsel, FCA-regulated financial advisers, compliance professionals, or accountants. For matters with legal, financial, or regulatory consequences, obtain independent advice from a suitably qualified and regulated professional.

Lensy is optimised for UK law and regulation. Outputs relating to other jurisdictions may be less reliable. Always verify the applicable law for your situation and jurisdiction before relying on any output.

The decisions you make using Lensy are yours. The platform is a tool to support your thinking — the judgement and accountability remain with you. Lensy accepts no liability for decisions made in reliance on its outputs. See the Terms of Service for the full scope of this limitation.

• Privacy Policy — how your data is collected, used, and protected
• Terms of Service — the rules governing use of Lensy